Identify the task
Start with the real work people need to perform, not the content someone wants to explain.
Design support for the moment of need.
Member Workflow Preview
Not every problem needs more training. Some problems need better support.
Performance Support Designer is planned as a guided Studio workflow for learning professionals who need to decide whether the right answer is a job aid, checklist, workflow guide, manager prompt, environmental cue, or training. The goal is to design support around the task, constraint, and moment of need.
Planned workflow
Support Designer should help decide what kind of help belongs in the workflow.
Name the moment of need
Identify when the learner needs help: before the task, during the task, after an error, during handoff, or when making a judgment call.
Diagnose the constraint
Look for workflow friction, memory load, unclear steps, decision complexity, tool confusion, manager dependency, or environmental noise.
Choose the support type
Decide whether the best support is a checklist, job aid, quick reference, decision guide, manager prompt, workflow cue, or training.
Why not just ask AI for a job aid?
Because the hard part is knowing what kind of support the work actually needs.
A general chatbot can draft a checklist. But useful performance support depends on diagnosing the task, the moment of need, the constraint, the environment, and the learner’s real-world context. Performance Support Designer is meant to guide that decision so the output fits the work instead of becoming another document people ignore.
Start with what people need to do, not what the organization wants to tell them.
Design support around when and where help is needed, not around a default template.
Choose the support type based on the actual barrier: memory, judgment, workflow, tools, or environment.
Future member outputs
The goal is practical support people can use in the flow of work.
Moment-of-Need Map
A reusable map of when people need help and what kind of support fits that moment.
Support Type Selector
A structured decision aid for choosing job aids, checklists, decision guides, manager prompts, workflow cues, or training.
Support Asset Outline
A practical outline that can become a checklist, quick reference, workflow guide, or performance support asset.
Implementation Brief
A simple exportable brief that explains what support is needed, where it belongs, and how it should help performance.
Connected public resources
Start with the public Lab while the member workflow is being built.
Public pattern
Mobile Process Coach
Explore a support-oriented pattern for guiding people through steps at the moment of need.
Public patternWorkflow Troubleshooting Simulator
See how workflow problems can be practiced and supported instead of only explained.
Template previewSupport templates
Preview the member template shelf for future support planning canvases.